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Jimmo

My little corner of the internet

Jimmo

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  • Help Desk Organization
    • Organization – Defining Responsibilities
    • Organization – Centralized or Decentralized
    • Organization – Specialist or Generalist
    • Organization – Customer- or Product-Based Groups
    • Organization – Organizing Skills
    • Organization – Separation between IS and the Help Desk
    • Organization – Unofficial Support
  • Call Management – Call Management
    • Call Management – Documenting the Call
    • Call Management – Call Tracking
    • Call Management – Escalation
    • Call Management – Communicating with Users
  • Call Resolution – Call Resolution
    • Call Resolution – Customer Self–Help
    • Call Resolution – Solving the Problem
    • Call Resolution – Determining the Problem

Category Archives: Things of Interest

Hello world!

Posted on May 20, 2020 by jimmoadm
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Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Posted in Communication, Documentation, Quick Doc Tips, Things of Interest | Leave a reply

Hello world! Import Test 001

Posted on May 20, 2020 by jimmoadm
Reply

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Posted in Things of Interest | Leave a reply

Find Us

Address
123 Main Street
New York, NY 10001

Hours
Monday–Friday: 9:00AM–5:00PM
Saturday & Sunday: 11:00AM–3:00PM

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About This Site

This may be a good place to introduce yourself and your site or include some credits.

About This Site

I’m James Mohr, aka jimmo.

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Find Us

Location
Thuringia, Germany

Hours
Whenever I’m online

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