{"id":215,"date":"2020-05-23T19:23:47","date_gmt":"2020-05-23T20:23:47","guid":{"rendered":"http:\/\/www.jimmo.com\/?page_id=77"},"modified":"2020-05-24T20:03:10","modified_gmt":"2020-05-24T21:03:10","slug":"this-is-the-page-title-toplevel-115","status":"publish","type":"page","link":"http:\/\/www.jimmo.com\/?page_id=215","title":{"rendered":"Call Resolution &#8211; Call Resolution"},"content":{"rendered":"\n<\/b><\/font>\n<p>\nBelieve it or not, solving problems is an important aspect of a help desk. I\u2019ve worked incompanies\nwhere the developing good-&quot;looking&quot; work flow and procedures were moreimportant than\nfinding the answer. Here again, the help desk should not become a goal untoitself. <\/p> <p>\nUnfortunately, solving the problem is not always as easy as looking up a canned answer for a\nspecific problem. In many cases, you are going to have to work for the answer. In some cases, you\nare going to have to work extremely hard. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Believe it or not, solving problems is an important aspect of a help desk. I\u2019ve worked incompanies where the developing good-&quot;looking&quot; work flow and procedures were moreimportant than finding the answer. Here again, the help desk should not become a &hellip; <a href=\"http:\/\/www.jimmo.com\/?page_id=215\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-215","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/www.jimmo.com\/index.php?rest_route=\/wp\/v2\/pages\/215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.jimmo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.jimmo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.jimmo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.jimmo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=215"}],"version-history":[{"count":1,"href":"http:\/\/www.jimmo.com\/index.php?rest_route=\/wp\/v2\/pages\/215\/revisions"}],"predecessor-version":[{"id":285,"href":"http:\/\/www.jimmo.com\/index.php?rest_route=\/wp\/v2\/pages\/215\/revisions\/285"}],"wp:attachment":[{"href":"http:\/\/www.jimmo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}